Cost of Poor Quality (COPQ) in Quality Control Every product has a cost of production, which may include: Raw material cost Formulation or process cost Man power cost Utility cost Packaging cost Transportation cost Marketing cost Thus all the money spent to procure, produce and finally deliver the product in totality make up the product cost. Apart from all the routine costs one more cost which adds to the product cost is Cost of Poor Quality (COPQ). COPQ as a concept was first published by James Harrington in his 1987 book “Poor Quality Costs”. In Pharmaceutical industry the cost of product like any other product depends on all the above listed parameters. But as drugs / medicines are intended to be administered mostly to the patients for curing the disease except sometimes when they are given for prophylactic purpose to healthy individuals, the quality of these drugs has to be assured not only to produce the intended effect but also to avoid any unwanted effec...
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